Privacy Policy

Last Updated: January 16, 2026

Introduction

Welcome to EUNOIE ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our emotionally intelligent AI ecosystem, including our AI assistant Nora Blackwell (collectively, the "Service").

We take your privacy seriously. This policy describes what data we collect, why we collect it, and what rights you have regarding your information.

By using EUNOIE, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide Directly

Account Information:

  • Email address
  • Name (optional)
  • Password (encrypted)
  • Payment information (processed securely through third-party payment processors)

Conversation Data:

  • All messages and interactions you have with EUNOIE AI assistants
  • Context you provide (work situations, career goals, personal preferences)
  • Feedback you submit about the Service

1.2 Information We Collect Automatically

Usage Data:

  • Login times and frequency of use
  • Features you use most often
  • Length and frequency of conversations
  • Device information (type, operating system, browser)
  • IP address and general location (city/country level, not precise location)

Cookies and Similar Technologies:

  • Session cookies (to keep you logged in)
  • Analytics cookies (to understand how you use the Service)
  • Preference cookies (to remember your settings)

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Provide and Improve the Service

  • Personalization: Remember your conversation history, preferences, and context to provide relevant, personalized guidance
  • Product Improvement: Analyze conversation patterns to improve AI responses, identify common issues, and enhance emotional intelligence capabilities
  • AI Training: Use anonymized conversation data to train and improve our AI models

2.2 To Communicate With You

  • Send service updates, security alerts, and support messages
  • Respond to your questions and requests
  • Send marketing communications (only with your consent; you can opt out anytime)

2.3 To Process Payments

  • Process subscription fees and manage billing
  • Prevent fraud and unauthorized transactions

2.4 For Legal and Security Purposes

  • Comply with legal obligations
  • Enforce our Terms of Service
  • Protect against fraud, abuse, and security threats
  • Resolve disputes

3. How We Share Your Information

We do NOT sell your personal information to third parties. Ever.

We may share your information only in the following limited circumstances:

3.1 Service Providers

We share data with trusted third-party service providers who help us operate the Service:

  • Payment processors (e.g., Stripe, PayPal) - to process transactions
  • Cloud hosting providers (e.g., AWS, Google Cloud) - to store data securely
  • Analytics providers (e.g., Google Analytics) - to understand usage patterns
  • AI providers (e.g., Anthropic Claude API) - to power our AI assistants

These providers are contractually obligated to protect your data and use it only for specified purposes.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights or property
  • Prevent fraud or security threats
  • Protect the safety of our users or the public

3.3 Business Transfers

If EUNOIE is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

  • Conversation History: We retain your conversation data for as long as your account is active. This allows us to provide personalized, context-aware responses over time.
  • Account Information: We retain your account data until you request deletion.
  • Analytics Data: Anonymized usage data may be retained indefinitely for product improvement.
  • After Account Deletion: We delete your personal information within 30 days of your deletion request. Some anonymized data may be retained for analytical purposes (with all personally identifiable information removed).

5. Your Privacy Rights

You have the following rights regarding your personal information:

5.1 Access and Portability

  • Right to Access: Request a copy of all personal data we hold about you
  • Right to Portability: Export your conversation history and account data in a standard format

5.2 Correction and Deletion

  • Right to Correct: Update or correct inaccurate personal information
  • Right to Delete: Request deletion of your account and associated data (subject to legal retention requirements)

5.3 Control Over Your Data

  • Opt-Out of Marketing: Unsubscribe from promotional emails at any time
  • Disable Cookies: Control cookies through your browser settings (may impact functionality)
  • Limit Data Use: Request that we limit how we use your data for training/improvement (may reduce personalization)

5.4 How to Exercise Your Rights

To exercise any of these rights, contact us at:

  • Email: [INSERT YOUR PRIVACY EMAIL]
  • Subject Line: "Privacy Rights Request"

We will respond within 30 days.

6. Regional Privacy Rights

6.1 European Users (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing: We process your data based on:

  • Your consent (for marketing and optional features)
  • Contract performance (to provide the Service)
  • Legitimate interests (to improve the Service and prevent fraud)
  • Right to Object: Object to processing based on legitimate interests
  • Right to Restrict Processing: Request we limit how we use your data
  • Right to Lodge a Complaint: Contact your local data protection authority

Data Transfers: If we transfer your data outside the EEA, we use standard contractual clauses or other legal mechanisms to ensure adequate protection.

6.2 California Users (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: What personal information we collect, use, and share
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: We do not sell personal information, but you can opt out of certain data sharing
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at [INSERT EMAIL].

6.3 Other Regions

We respect privacy laws in all jurisdictions where we operate. If you have questions about your local privacy rights, contact us.

7. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data is encrypted in transit (TLS/SSL) and at rest
  • Access Controls: Limited employee access to personal data on a need-to-know basis
  • Secure Infrastructure: Data stored on secure, audited cloud platforms
  • Regular Security Audits: Ongoing monitoring for vulnerabilities

However: No system is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security. You are responsible for keeping your password confidential.

8. Children's Privacy

EUNOIE is not intended for users under 18 years of age.

We do not knowingly collect personal information from children under 18. If we discover that we have collected data from a child under 18, we will delete it immediately.

If you believe a child has provided us with personal information, contact us at [INSERT EMAIL].

9. International Data Transfers

EUNOIE operates globally. Your information may be transferred to and processed in countries other than your own, including the United States.

We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses (for EU data)
  • Adequacy decisions (where applicable)
  • Your explicit consent (where required)

10. Third-Party Links

The Service may contain links to third-party websites or services (e.g., resources we recommend). We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit.

11. Do Not Track Signals

Some browsers support "Do Not Track" (DNT) signals. We do not currently respond to DNT signals, as there is no universal standard for how to interpret them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email notification (if you have an active account)
  • Displaying a prominent notice in the Service

Effective Date: The "Last Updated" date at the top of this policy indicates when it was last revised.

Your Continued Use: By continuing to use EUNOIE after changes take effect, you accept the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:

EUNOIE
Mysore

Email: founder@eunoie.com
Support: founder@eunoie.com

For Privacy-Specific Inquiries:
Email: founder@eunoie.com
Subject: "Privacy Policy Question"

We will respond within 30 days.

14. Consent

By using EUNOIE, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described.

If you do not agree with this policy, please do not use the Service.

END OF PRIVACY POLICY