This Cookie Policy explains how EUNOIE ("we," "our," or "us") uses cookies and similar tracking technologies when you access our emotionally intelligent AI ecosystem, including our website and applications (collectively, the "Service"). By using EUNOIE, you consent to the use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website or use an application.
Purpose:
- Remember your preferences and settings
- Keep you logged in
- Understand how you use the Service
- Improve your experience
Types:
- First-party cookies: Set by EUNOIE directly
- Third-party cookies: Set by our service providers (e.g., analytics, payment processors)
2. Types of Cookies We Use
2.1 Essential Cookies (Always Active)
These cookies are necessary for the Service to function and cannot be disabled.
What they do:
- Keep you logged into your account
- Remember your session as you navigate the Service
- Enable core features (e.g., submitting forms, processing payments)
- Provide security and prevent fraud
Examples: session_id, auth_token, csrf_token
Duration: Session-based (deleted when you close your browser) or short-term (up to 30 days)
⚠️ You cannot opt out of these cookies. Without them, the Service will not function properly.
2.2 Analytics and Performance Cookies
These cookies help us understand how users interact with EUNOIE so we can improve the Service.
What they do:
- Track which features you use most often
- Measure how long you spend on the Service
- Identify technical issues or errors
- Analyze usage patterns and trends
Examples: Google Analytics (_ga, _gid), Mixpanel, Internal analytics cookies
Duration: Typically 1-2 years
You can opt out by adjusting your cookie preferences.
2.3 Preference and Functionality Cookies
These cookies remember your settings and preferences to personalize your experience.
What they do:
- Remember your language preference
- Save your display settings (e.g., dark mode, font size)
- Store your conversation preferences (e.g., tone, level of detail)
- Remember your consent choices for cookies
Examples: user_preferences, theme, language
Duration: Typically 6 months to 1 year
2.4 Marketing and Advertising Cookies (If Applicable)
We may use these cookies if we run advertising campaigns in the future.
Current Status: We do NOT currently use marketing cookies, but this may change in the future. If we do, we will update this policy and request your consent.
3. Similar Tracking Technologies
In addition to cookies, we may use:
- Web Beacons (Pixels): Small invisible images to track email opens and link clicks
- Local Storage: Browser-based storage for preferences and faster performance
- Device Identifiers: Unique IDs to recognize your device across sessions
4. Third-Party Cookies
Some cookies are set by third-party services we use:
Payment Processors
Stripe, PayPal - Process payments securely and prevent fraud
Analytics Providers
Google Analytics, Mixpanel - Measure usage and engagement
Hosting & Infrastructure
AWS, Google Cloud - Host the Service and ensure performance
5. How to Control Cookies
You have several options to manage cookies:
Cookie Consent Banner
When you first visit EUNOIE, you'll see a cookie consent banner where you can accept all cookies, reject non-essential cookies, or customize your preferences.
💡 You can change your preferences at any time by clicking "Cookie Settings" in the footer.
Browser Settings
How to access browser cookie settings:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Privacy, search, and services → Cookies and site data
Mobile App Settings
iOS: Settings → Privacy → Tracking
Android: Settings → Google → Ads → Opt out of Ads Personalization
6. Impact of Disabling Cookies
If you disable or delete cookies:
- Essential cookies: The Service may not function properly
- Analytics cookies: We won't be able to improve the Service based on usage data
- Preference cookies: Your settings will not be saved
7. Data Retention
How long we keep cookie data:
- Session cookies: Deleted when you close your browser
- Persistent cookies: Stored for 6 months to 2 years
- Analytics data: Retained in anonymized form for up to 26 months
8. International Users
If you access EUNOIE from outside the United States, cookies may transfer data across borders. We ensure appropriate safeguards for international data transfers in accordance with applicable laws (GDPR, CCPA, etc.).
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies, new technologies, or legal requirements.
Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.